ï‚· Manage ongoing Support Requests for the user base (1900+ Sales Cloud and Service Cloud users).
ï‚· Display strong Salesforce skills, and leverage those to complete everyday tasks and deliver on all the responsibilities.
ï‚· Implementation of security and sharing rules at object, field, and record level for different users at different levels of the organization as well as creating various profiles and configured the permissions based on the organizational hierarchy.
ï‚· Develop fields, objects, validation rules, workflow rules, approval processes to address and improve new and existing business needs; when appropriate, develop an in a test environment and promote into production.
ï‚· Troubleshoot issues with Salesforce and work closely with different teams to fix the issues.
ï‚· Communicate with business at all levels, run successful meetings and prepare detailed notes.
ï‚· Review, analyze, and create detailed documentation of use cases, business processes along with user's needs including release notes, workflow, data, functions, design aspects and steps required to develop or modify processes or systems.
ï‚· Define configuration specifications and business analysis requirements.
ï‚· Analyzing data to draw business-relevant conclusions and in data visualization techniques and tools.
ï‚· Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the clients.
ï‚· Work with diverse teams with multiple restrictions and time schedules while acting as an interface between the business teams and developers.
ï‚· Work directly with and serve as the liaison between business units, key stakeholders, technology, and support teams.