Salesforce Administrator

TRH Consultancy Services
  • Gurgaon
  • 10-15 lakh
  • 4-8 years
  • Views
  • 17 Jan 2017

  • IT/ Information Technology

  • IT/ Technology - Software/ Services
Job Description


Provide day to day production support of the CRM applications to all business users, which includes maintaining the production mailbox and answering the business users
Coordinate with the production team and facilitate closure of production support items; provide supervisory support to the offshore team
Identify training needs for the team-members and prepare training plans
Maintain strong understanding of clients business processes as well as IT capabilities and capacity
Assist in providing content documentation for release or new features
Maintain MIS trackers and reports for internal circulation

Undergraduate/first-level degree (e.g., Bachelors degree)
4+ years of experience in Salesforce Administration / technical support; must have experience in managing team(s)
Excellent oral and written communication skills (This is very important, since this person will communicate very regular with the business users)
Ability to collaborate effectively and train resources
Strong organizational skills, attention to detail and ability to meet deadlines
Logical aptitude and ability to solve problems

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TRH Consultancy Services