Attending inbound calls which is related to technical support for
laptops and desktop.
Need to troubleshoot issues on windows and mac computer,
need to troubleshoot issues like the error message, email issues and pop up calls.
candidates need to give a resolution and convince the customer to pay to fix up the issues.
English communication strong
Need to be experienced in tech support outbound or inbound
Need to be flexible.
Need to know how to close their own calls.