SSPR Implementation Analyst

Ciel Hr
  • Bangalore
  • 10-15 lakh
  • 3-7 years
  • Views
  • 07 Jun 2017

  • Maintenance, IT/ Information Technology

  • IT/ Technology - Software/ Services
Job Description

Prepare an implementation plan by using server sizing techniques based on client size & ensure solution meets required capacity
Create design documents, network diagrams for planned implementations & obtain approval for the same
Install, configure & test password manager application
Create UAT scripts
Create end user & helpdesk documentation
Conduct training for support personnel
Triage & resolve complex technical issues by coordinating with vendor as required
Work with engineering to replicate issues in a lab environment & arrive at a resolution
Manage support incidents & provide timely response & resolution
Prepare daily, weekly & monthly updates about ongoing implementations & other activities & update management on status of projects
Upgrade old versions using documented procedures & processes
Decommission systems which are no longer required using proper procedures
Take part in client calls to answer questions about the tool, conduct tool demos & demonstrate tool’s capability to potential clients
Experience in application implementation
Knowledge about maintaining & managing Windows 2008/2012 server environment
Strong in AD fundamentals like Forests & domains, OUs, groups, group policy, etc.
Working knowledge of common client operating systems like Windows Vista/7/8 & 10
Good in troubleshooting
Knowledge about change management processes & procedures
Basic working knowledge about SQL server, IIS, Network & firewalls
Basic knowledge about web development technologies like HTML, CSS, etc.
MCSA/MCSE is an advantage

Competencies/Skill sets for this job

Css Sql Iis Html Uat Sql Server

Job Posted By

Busheera Khan
Senior Consultant

About Organisation

Ciel Hr