Responsible for handling credit card application processing and discrepancy resolution. Call centre team management. Coordinate with internal and external stake holders for New launches. Adherence to Audit & Compliance laid processes and guidelines.
Sr. Key Responsibilities
1 Customer Related – coordinate with vendors to ensure deliverable to the customers within TAT. Support back end customer related queries and complaints, undertaking customer service initiatives.
2 Financial – Working towards Productivity Increase of the team, Analyze steps for Controlling costs and ensuring Zero operational losses. Look for processing steps to eliminate non value add activities to reduce TAT and cut cost. Explore the market for more cost effective partners.
3 Process – As a Unit lead Manage Operational activities i.e. Maintain TAT, Accuracy, Reconciliations, MIS – Dashboards, BCP , Audits, Project Initiatives, Quality Sample reviews , Deliverable Management – DD / CC, Vendor Management.
4 People – Overall People governance, Back Up creations, Training for teams – Internal / External, Leave planning’s , R&R , Goal settings, Appraisal reviews, Hirings.