SME Messaging

  • Bangalore
  • Confidential
  • 2-5 years
  • Views
  • 23 Jul 2019

  • Customer Service

  • Consumer Durables/ Semi Durables
Job Description

a. Participate in design and provide HW capacity inputs

b. Perform network trace analysis

Messaging Application - Server

a. Rebuild messaging application servers

b. Deploy and Decom messaging Servers

c. Bring DR site infrastructure as defined

d. Perform assignment of database files for back up

e. Assess and plan patch implementations

f. Analyze incidents and identify causes

g. Perform change implementation as required"

Skype for Business

a. Troubleshoot Skype for business issues related to the network environment

b. Run and capture network traces

c. Create / configure / update Dial plans / normalization rules, Voice policies, Broadcast Meeting configuration, Caller ID policy, IP Phone policy, Mobility policy, Skype meeting configuration for a user, UM Mailbox policy, and voicemail policy etc.

d. Configure Cloud PBX, Cloud Connector edition, hunt groups, call queues, auto attendants etc. "

a. Troubleshoot complex issues such as - mailflow, NDR, Co- existence with on- prem messaging platform

b. Understand the business & technical requirements

c. Understand and validate the finalized design

d. Assist / guide the customer related to product architecture & design

e. Analyze incidents and identify causes

f. Perfom configuration of Office 365 as per finalized design

g. Present features / functionalities & solution to client

h. Configure Microsoft Exchange Online Protection / Advance Threat Protection

i. Provide required mailflow configuration for 3rd party email gateway to customer

j. Configure Office 365 DLP, Transport Rule

a. Design and deploy various 3rd party backup solution and integrates with email infrastrcture

b. Backup IOPS computation and performance fine tuning Technical Skills

a. OS Administration (P)

b. Hardware & Networks (P)

c. Messaging Application - Server (P)

d. Messaging Application - Client (F)

e. Skype for Business (F)

f. Office 365 (P)

g. Backup & recovery (P)

h. Active Directory User Administration and Management (F)

i. Endpoint Security (P)

j. Mobility Servers (F)

k. Collaboration Tools (F)

Behavioural Skills

a. Email Communication, Presentation, Public Speaking (P)

b. Strategic Thinking, Transactions Processing, Planning (P)

c. Analytical Thinking, Scientific Temperament (A)

d. Interpersonal Skills (P), Nurturing Relationships (A)

e. Customer Service Orientation, Business Appreciation (A)

Total Experience In Years I hereby declare and confirm that all the information provided by me as a part of this application is true and correct to the best of my knowledge. I understand that any information furnished hereby if found untrue or with any mala fide intentions would result in loss of my candidature and further processing of the application.

Join our global team and hone your skills to match with the digital pace

Job Posted By

Divya Lakshman
Lead - Corporate Talent Acquisition

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