Successfully upgraded the SAS maintenance level from SAS 9.X to a higher version. Deploy security model for the same
Identified the users with the SAS 9.2 M2 clients and upgraded them to a higher version.
SAS servers and user support for the SAS 9.X
Involved in the process of planning for the installation of the SAS 9.X
Created scripts for restarting the server and midtier, which checks the availability of the online SAS Portal and sends in an email to the SAS Admin group if the SAS Portal is not responding.
Installed and tested hot fixes for SAS 9.X.
Effectively tested and packaged SAS components like JMP 9, Enterprise Miner, Enterprise Guide etc. These packages are pushed directly to the user's computer minimizing the efforts for a manual installation.
Identify the number of users for the renewal of SAS Desktop components
Monitor the tickets and troubleshoot/Resolve user incidents
Supervise SAS admin emails bucket and troubleshoot and timely respond
Attend meeting with SAS Users in order to resolve their day-to-day SAS issues/special requests
Help End user code level problems over the telephone or by providing in-person support
Work/Co-ordinate with IT/Support teams to gain necessary approvals as part of companies rules and policies in order to provide user permissions etc
Identify end user's desktop's SAS applications and upgrade them timely by taking directions from SAS Institute support
Ensure user's new library requests are considered and create libraries according to their project needs by using SMC and test their libraries from Enterprise Guide with a through test process.
Resolve end users logging issues while connecting to the SAS Servers
On boarding new users on to the SAS platform by requesting for a UNIX ID and setting up the user on the SAS Metadata with security implemented on the directories on the UNIX side.
Coordinate with the users and SAS support in reporting any bugs or resolving any issues.
Ensure SAS Internet sites are up and running by verifying respective port numbers.
Identify peak and non-peak production hours and schedule activities accordingly
Build Knowledge base articles for SAS while troubleshooting on day to day basis and update in share point portal for future references.