5+ years of demonstrated hands on experience in business application design, implementation or production support for SAP SRM module.
SAP SRM Implementation experience highly desirable
In-depth experience in SAP SRM both from a technical and functional standpoint
Ability to create functional specifications
Familiar with ITSM / Service Desk ticketing systems Process Experience
Understands ITIL concepts for Production Support
Understands Level 2 support requirements
Understands Incident Management, Problem Management, Change Management processes
Understands how to work in a managed service environment driven by SLAs
KNOWLEDGE, SKILLS AND ABILITIES
Self-starter, works independently Demonstrated initiative, good judgment, and ability to achieve results
Strong verbal and written communications skills, with an ability to express technical concepts in business terms.
Strong analytical, problem-solving, and conceptual skills. Attention to detail.
Ability to work well on cross-functional project teams and foster team commitment to tasks.
Ability to influence key individuals inside and outside of own group
Ability to follow corporate standards with respect to tools and processes
Strong knowledge and understanding of structured analysis and technical design techniques
Ability to adapt and rapidly apply changing technology to business needs
Ability to handle multiple assignments