Experience on implementations, support, upgrade etc.
CRM Service (Must)
Worked on CRM ECC Integration (Must)
Basis CRM Technical (optional)
Require a CRM Functional resource to carry out the following responsibilities
Provide production support for SAP CRM Mktg and Sales business application
Adhere to Incident Management process for providing production support
Perform root cause analysis and resolve application issues
Create and validate production support related documentations.