Resource Manager

German Leprosy and TB Relief Association
  • Delhi
  • 2-6 lakh
  • 2-8 years
  • Views
  • 18 May 2018

  • Corporate Social Responsibility/CSR, Client Servicing

  • NGO/ Social Service
Job Description

Key Job Responsibilities:
? Assisting in developing a revenue generation/mobilisation strategy that includes 5 years and
yearly targets to meet the costs of the current and future activities of the organisation
? Assisting in developing annual work plans based on the approved strategy and prepare
income and expenditure projections for the year
? Showcase our activities to potential clients/ donors and seek their funding commitment
? Assisting to prepare concept notes for every new proposal or initiative and explore funding
interests
? Approach and generate revenue/resources from individuals, Corporates, trusts and
foundations.
? Recommendations for business growth and problem resolution.
? Ensure donor investments are in line with organizational goals.
? Work on web based/face to face/individual client.

? Liaise with agencies that facilitate FR initiatives such as printers, mailing agents, data
providers, volunteers and others
? Ensure timely and prompt acknowledgement of fund commitments/ thank you letters /
receipts
? Work on CSR activities/initiatives with corporates to cordially work by discussing with their
mandates.
? Organize or provide assistance in organizing any fundraising events for the organization
? Maintain relationships with existing clients and respond to their requests regularly and keep
updating them about the work of the organization
? Suggest other innovative ideas for effective client relationship.
? Maintain relationships with existing stakeholders and respond to their requests regularly and
keep updating them about the work of the organization.
? Assist the RR in developing business plans to generate income from various sources.
? Develop etiquette relationship with funding agencies in India
? Maintain the website and regularly update it with information about organization’s work.
? Maintaining proper documentation of the clients.
? Recommend potential and genuine services to management by collecting client’s information
and analysing them.
? Assist to prepare communication materials in support of fundraising such as brochures,
appeals, newsletters and annual reports on the basis of regional manifesto.
? Act as a liaison, provide product/services information and resolve product or service problems
by clarifying the client complaint; determining their mandate to serve; expediting correction
or adjustment; following up to ensure resolution.
? ut themselves in their clients shoes and advocate for them when necessary
? Ensure excellent service standards, respond efficiently to client’s inquiries and maintain high
client satisfaction.
? Identify and assess client’s needs to achieve satisfaction
? Build sustainable relationships and trust with client’s accounts through open and interactive
communication
? Provide accurate, valid and complete information by using the right methods/tools
? Handle clients complaint, provide appropriate solutions and alternatives within the time
limits; follow up to ensure resolution. Essentially establish and cultivate relationships with
company’s clients.
? Collaborate with a company’s multiple internal departments to help improve the quality of
products.
? Help to streamline the organisation’s operations by helping to reduce costs
? Participate in client discussions, and conferences as a representative of the organization.

Requirements:
? Develop a strategic approach to client visibility and GLRA India visibility through robust
projects.
? Maintain a thorough understanding of GLRA India activities in order to communicate
effectively; ensure a close fit between funding source & GLRA India strategy, services and
organisational priorities

? Strategic planners and have a strong understanding of a company’s products to answer
questions in both group and one-on-one situations.
? Should have a concrete, effective track record and a list of clients in CSR & Mobilsation.
? Should have strong judgment and decision-making skills as well.
? Have extensive client service and supervisory experience.
? Strong phone contact handling skills and active listening
? Client orientation and ability to adapt/respond to different types of characters
? Ability to multi-task, prioritize, and manage time effectively
? Follow communication procedures, guidelines and policies