Remedy (admin / Developer)

Ikya Human Capital Solutions Pvt Ltd
  • Chennai, Noida
  • 10-15 lakh
  • 5-10 years
  • Views
  • 17 Feb 2017

  • IT/ Information Technology

  • IT/ Technology - Software/ Services
Job Description

Remedy Admin

ITSM Remedy
Solving ITSM maintenance incidents advanced level
Knowledge about integration between Remedy and other systems - intermediate level
Application Development Professional B
SQL - advanced
Remedy Development - intermediate
ARS Administration - intermediate
ITSM Maintenance - intermediate (1.) Provide Tools support
Consulting and development support for Tool based applications
Manage & maintain Custom Apps
ARS Server Configuration & Patch Management
Email Engine configuration
Distributed Server Option configuration
Log Analysis

Remedy Developer

Senior Remedy Developer within ITSM Remedy Upgrade project.
Application Development Professional C
- Knowledge of Action Request System and BMC ITSM Suite (7.6 or later) with proven experience of customization
- Proven ability to create detailed designs for Remedy Incident, Problem and/or Change Management
- Experience in integrating BMC ITSM with other external systems
- Knowledge on how to develop workflows and forms
- ITIL V3 Foundation certificate or other ITIL V3 certificates is a big plus
- Proficiency in using technical documentation
At least 4 years experience with BMC Remedy
3-5 years (1.) Provide Tools support
Consulting and development support for Tool based applications
Manage & maintain Custom Apps
ARS Server Configuration & Patch Management
Email Engine configuration
Distributed Server Option configuration
Log Analysis


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