KEY RESPONSIBILITIES/ DUTIES:
Customer complaint handling
Preparation Risk Analysis documentation
Should be able to document, review, evaluate and investigate responses on product complaints
Performs collective analyses of product complaints and reports for trends and identification of potential corrective or preventive actions
Ensures timely investigation of and response to product complaints. This involves initiating and participating in investigations and corrective action arising from product complaints.
Collaborates with team members to do complaint investigations
Good analytical and problem-solving skills.
Knowledge of DFMEA/PFMEA/Control plan/7QC tools.
2-3 years of relevant work experience.
Proficient computer skills in Excel and Word.
4D problem solving methodology.
Experience is 7 QC tools - Fish Bone Diagram, Pareto Charts, and Root Cause Analysis.
Good understanding of database management of complaint records.
Prior experience using complaints processing software