Acquire new clients for Demat & Trading accounts through networking, data base and references. End to end customer relationship management. Meet Non-Trading Customers and activate them. Sources new bank customers through external individual efforts and acquisition channel. Develops data base for lead generation, identifies market segments, strategize with acquisition channel. Ensures high levels of customer service orientation and application of bank policy in external staff. Relationship Management follows up with client through telecalling, written correspondence and field visits to provide information of the banks products and services and seek customer deposits. Builds long term personal relationship with clients through relationship calling efforts and social interaction. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide Bank customers with seamless access to other group products. Records and responds to customers complaints, questions, problems. Ensures fast and quality turn-around time for responses.