Relationship Manager - ECG

RIverForest Connections Private Limited
  • Mumbai
  • Confidential
  • 2-7 years
  • Views
  • 22 Nov 2018

  • Finance/ Accounts

  • Banking - Retail
Job Description

Key Skills required:

  • Dynamic personality and flair for relationship management; Go getter
  • Team management skills, process focused, needs to possess analytical abilities
  • Strong negotiation skills; energetic and presentable with very good communication skills
  • Ability to identify correct target client & business opportunities.
  • Ability to draw out short and long term business plans in line with the changing market dynamics
  • Analytical skills to assess a credit proposal and present it to the approving authorities basis qualitative assessment
  • Ought to be well read with knowledge about the macro economy and focused sectors


Business Development:

  • Acquiring new customers through sale of products such as working capital facilities ( import & export finance), , Short term loans , non-funded credit facilities like letters of credit and bank guarantees, cash management services, foreign exchange services and digital banking products.
  • Visiting Branch managers and RMs/PBs and scoping for the business and convert the lead generated by Branch channel.
  • Achieving business targets on volumes and profitability for specific ECG customers
  • Identification of possible wallet share of each product and scoping of all accounts existing and potential NTB customers
  • Monitoring the customers work orders and BG issued by us for more asset business opportunity and liability business.
  • Regular calling on clients, both existing and prospective; calling to be done in a structured manner either individually or with support groups, branches or supervisors
  • Updation of calls in CRM systems to obtain guidance from supervisors, for monitoring of accounts and for assigning tasks & leads to support departments
  • Adhering to and implementation of guidance received from senior management
  • Appraisal and recommendation of credit limits
  • Improving Banks yield to bring about a high return on capital on the portfolio
  • Tracking of performance at regular intervals to monitor variance with budgets; creation and implementation of plans to meet income shortfalls for the portfolio

Cross sell of products

  • To be the face of the Bank for all products that a customer might require
  • Cross sell of all products of the Bank
  • Promotion of digital platforms of the Bank like Enet/NetBanking, Trade-on Net, SME digital, Mobile Banking, PayZapp, Insta Alert, Smart Buy, Chillr etc

Customer relationship management

  • Relationship building with both internal and external customer of the RM. Client satisfaction and taking care of all banking needs of the customer
  • Interaction with promoters and senior management of corporates to build a strong and lasting relationship
  • Ensuring high levels of client satisfaction through every interaction with the client
  • Management of stressed and critical accounts and remedial management includes managing exits, line reductions, recovery and restructuring of exposures
  • Implementation of Know-Your-Customer and Anti-money Laundering policies of the Bank
  • Communication of all pain areas of the customer to support functions for resolution through process improvement and improvement of turn-around-times

Coordinating with internal and external stakeholders

  • Team management functioning as a support to fellow team members as and when required
  • Interacting with other departments of the Bank; providing them with insight on ECG business; seeking inputs on their business for cross sell of products to customers
  • Carrying out regular reviews with cross-functional teams and product groups for improving product penetration
  • Supporting the completion of documentation formalities for disbursement of facilities or banking products
  • Managing due and overdue documentation and coordinating the updation of all information as per RBI and credit regulations

Experience Required:

  • Minimum experience of 2-3 years in a similar role
  • Preferred from Banking / Financial Services

Educational Qualifications

  • CA or MBA from a reputed institute.

Job Posted By

Kavita Shermon
Associate Director