To Manage & Control the entire branch service operation interms of
Align with Sales team, Trade & Customer expectations and satisfaction
Creating and Managing adequate service infrastructure interms of own & outsourced network
Monitoring Back office team and Territory Service Executives
Overseeing the Spare part function & Controls
Commercial and Process adherence
Implementing systems and process as laid by the Head office.
Liasioning with HO functions like, Commercial, Logistics, Category, IT, HR, Training & Legal for various requirements.
Driving Customer Satisfaction and ensure to achieve KPI