Manage bottom line responsibility without sales role; monitor business & competitive environment & provide strategic direction
Strengthen operations & ensure profitability through new avenues of market penetration & customer delight; extend product portfolio
Manage shared services including Accounts, Logistics, IT, HR & facilitate cross-functional co-operation
Identify business opportunities for all channels [eg smart cities, swach bharat]; support business heads in analyzing & delivering business performance
Ensure profit objectives for Sales, Receivables, Cost Reduction
Ensure customer convergence across divisions; establish company as a worthy corporate citizen, focus on manpower, over head costs & working capital rotation
Monitor customer satisfaction through response time & service to ensure retention
Capture customer knowledge, increase penetration through cross selling, reference selling etc; Analyse competition exhaustively
Build leadership through succession plan, mentoring, manage channel conflict, people development, create motivational climate etc
Identify locations for new offices, get interiors in time, ensure rentals within budgets, maintain facilities for employee comfort
Establish warehouses, transporters, ensure timely availability of stocks
Will not be responsible for sales top line; support business to achieve their goals, hygiene role to check health of business
MBA, 12-15 years industry experience, 40-50 years of age
SALES SUPPORT SALES ADMINISTRATION REGIONAL OPERATIONS ZONAL HEAD REGIONAL HEAD REGIONAL MANAGER Operations Head Support Market Penetration
