Regional Account Leader

toran global
  • Mumbai
  • 20-30 lakh
  • 13-15 years
  • Views
  • 24 Apr 2017

  • HR/ Human Resources

  • Recruitment/ Staffing
Job Description

Driving Sales for the Region/Location assigned. Providing clients with a specialist recruitment solution via managing the onsite team/s, building strong internal and external stakeholder relationships and driving recruitment delivery.

Key activities & deliverables

a) Increase GP through Hunting, Mining and Farming

b) Key stakeholder management

c) Operations management

d) People management

Increase GP through Hunting, Mining and Farming

- Map the region/location assigned and create a strong pipeline, work with the Sales team to convert pipelines to actual RPO projects/Assignments

- Maintain external networks with industry associations, government bodies, networking events and others, to obtain market information.

- Build strong relations in existing accounts and generate more revenue from them.

Stakeholder management

- First point of contact for client and first escalation point for any daily operational issues

- Proactively engaging with the client to understand overall recruitment needs and drivers to ensure appropriate resourcing strategies are aligned and put in place and forecasting is achieved

- Develop and refine client processes and procedures, identify areas for improvement and implement solutions needed to streamline work-flow and increase operating efficiency

- Align internally with the Implementation and Solution Design team for Innovative Solutions for the client/s.

- Responsible for meeting customer satisfaction targets

- Ensuring onsite team is meeting internal and client KPI's & SLAs

- Managing ad-hoc project based work and reporting to benefit the smooth running of the client account

Operations management

- Analyze recruitment demand, recruitment services and delivery costs to identify where improvements can be made in quality and productivity and ensure targets are met.

- Manage financial and administrative processes in accordance with company policies, standards and procedures to support day to day management of the business.

- Resolve escalated commercial and contractual issues or complaints, if needed and in line with company policy.

People management

- Lead and manage the recruitment and induction of off-site and on-site teams to ensure business resource plans have been achieved.

- Provide leadership, coaching and support to teams and consultants to ensure that they perform to the maximum of their abilities.

- Provide regular communication to the team members to update them on market developments, business priorities and to create a positive working environment.

- Provide regular and constructive feedback to team.

- Conduct team meetings to promote teamwork, set & prioritize goals and inform on company updates.


The following indicators are suggested to monitor performance:

- Contract P&L performance against budget

- Achievement of contract performance KPIs

- Client satisfaction

- Employee Engagement

Knowledge competencies and Values

Job/Industry Knowledge

- Expertise within the sector or business line

- Proven results as a Manager and\or Team Leader

- Expert on current trends in recruitment/talent attraction strategies

- Strong recruitment delivery experience

Core Competencies:

- Commercial acumen

- Client Focus

- Work under pressure

- Efficient implementation

- Stakeholder Management

Career Competencies

- Strong sales and target orientation

- Excellent client relationship building skills

- Ability to multi-task and manage priorities

- Excellent written and verbal communication skills


- Genuineness

- Integrity

Job Posted By

About Organisation

toran global