Recruitment Delivery Head

  • Bangalore, Delhi, delhi
  • Confidential
  • 12-20 years
  • Views
  • 23 Mar 2018

  • HR/ Human Resources & Admin

  • Consumer Durables/ Semi Durables
Job Description

Recruitment Delivery Head - RPO (HR Outsourcing) The Recruitment Delivery Head will work in partnership with Business leaders and stakeholders to ensure the effective delivery of the Managed Service to the Client, including : - Relationship management of key stakeholders - Ongoing operational management of service delivery, ensuring fulfillment and cost efficiency - Direct line management of business managers and lead recruiters - Implementation of the managed service model where appropriate - Develop the account to optimize service delivery and maximize client satisfaction. - Achieve personal targets and contribute to the overall profitability, success and positive image of the Organisation with the client Main Responsibilities : - Service Management - Own service delivery ensuring customer satisfaction, KPI attainment, quality of service and cost effectiveness. - Work with Regional Leads to identify service delivery enhancement opportunities. - Develop and maintain effective relationships with key Client Recruitment Stakeholders in weekly and quarterly review meetings with ownership for all operational issues and acting as the escalation point. - Supporting Account Managers in strategic relationship management where required and providing operation-related information to support client relationship management across the Account. - Dotted line management of Reporting Manager - ensure accuracy and distribution of MI to internal and external audiences. - Work with Account Director on the analysis of MI and Finance Reports to drive cost effectiveness, resource utilization, KPI performance and improvement opportunities. - Own responsibility for resource allocation across the Account. Team support - Support the regional recruitment managers in their daily activity. - Identification and collation of training and development needs and potential solutions for Account Team. - Account point of contact with Internal Resourcing Team. - Implementation (of new countries or service lines -could be driven by the Account Director or Operations Director) - Together with the Decision Group agree terms of reference, scope and objectives of implementation and workstreams. - Work with the implementation team to ensure effective implementation in line with project goals. - Identify key stakeholders, contact and meet them to secure buy-in and support going forward. - Hold Project Initiation meetings ensuring clarity of understanding and purpose. - Monitor progress against plan, identifying barriers to success, recommending and implementing solutions. -- Regular progress reporting to the Decision Group and other stakeholders, flagging barriers to success. Qualification, Experience & Skill Sets: 1. 12-18 Years of experience in HR outsourcing & contract staffing 2. Demonstrate ability to manage multiple clients and teams 3. Excellent people management 4. Work in a global environment with matrix reporting relationships 5. Flexibility in approach and ability to think out of the box 6. Result oriented approach 7. Client relationship management skills 8. Excellent communication skills 9. Excellent people management 10. Ability to hold crucial and confident conversations with clients and stakeholders 11. Excellent influencing and negotiating skills 12. Presentation skills

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