Looking for an experienced professional to supervise a team in a new in-house shared service center supporting South Asia and other parts of the world. The supervisor is responsible for managing a team during his/ her shift; ensuring team members deliver performance that meets or exceeds the Service Level Agreement in terms of quality and efficiency; serves as a point of escalation for issues and drives issues to resolution; generates ideas for and participates in process improvement opportunities.
Direct supervision of his/ her team on day-to-day responsibilities, motivate team to achieve highest level of quality, efficiency and met or exceed all goals. Build a culture of continuous improvement.
Provide leadership in administration of all components of his/ her team to ensure completeness, accuracy and timeliness of requirements.
Enable accurate accounting and service delivery with highest level of quality and timely ensuring compliance, approval verification and quality control review.
Ensure all accounting policies and controls are implemented to enable highest level of accounting standards being followed in service delivery.
Standardize processes to achieve and exceed stated objectives.
Timely monitor and manage reporting of all performance indicators specific to his/her team.
Facilitate timely issue resolution, including escalation in accordance with governance structure.
Work with other team leaders to ensure that the center is meeting or exceeding performance levels.
Ensure the relevant Inter Company related financial controls are operating as designed (SOX compliance).
Provide internal and external audit support, as required
Foster communication and teamwork within and across organizational boundaries.