Quality Manager

  • Pune
  • 10-13 lakh
  • 7-12 years
  • Views
  • 09 Mar 2017

  • Operations

  • BPO/ ITES/ Call Centers
Job Description

Drive continuous improvement for Transaction Quality and Delivery
Trained /Certified in Green Belt
Manage Call Quality & Client related KPI's
Evaluate effectiveness of TQ interventions
Strengthen Quality management processes / framework to improve quality delivery
Accurately capture SLA/SLO metrics, the reporting needs of each of the client and set up / customize processes to seamlessly meet client's expectation
Ability to get out of the box ideas and Process improvement initiatives in the process.
Should drive Process control & Compliance in addition to managing Audit requirements
Provide crisp and specific feedback to Front Line Recruitment Teams on quality of new hires
Provide quality floor support, feedback, refresher
Facilitate Quality and Compliance team to perform various audits and follow ups based on observations highlighted

Competencies/Skill sets for this job

Audit Sla Recruitment Quality Management

Job Posted By

HR Reecruiter