Quality Manager

First Call H Resource P. Ltd
  • Chennai, Pune
  • 10-11 lakh
  • 5-10 years
  • Views
  • 27 Feb 2017

  • Operations

  • BPO/ ITES/ Call Centers
Job Description

Work closely with CM to build quality audit guidelines and develop quality measurement metrics [For all processes including Prime related]

Constantly review and modify audit guidelines and parameters

Plan and implement Quality Audit calendar and report feedback on Quality ratings and metrics

Analyse Quality Audit ratings and metrics to build plans with SM to improve quality

Conduct periodic audits of the internal processes at the city level, identify gaps and work with Central Process Excellence team to refine processes

Custodian of all SOPs and process related documents and regular updation of the same

Ensure high quality of supply through audit and action plans

Define audit schedule for cabs and partners and conduct audits as per defined process

Analyse Ride ratings [Share+Prime], customer feedback and escalations to understand issues and build cross functional solutions to eliminate those

Competencies/Skill sets for this job

Quality Sops Customer

Job Posted By

About Organisation

First Call H Resource P. Ltd