Quality Coach

2COMS Consulting Pvt. Ltd.
  • Pune
  • Confidential
  • 2-7 years
  • Views
  • 30 Oct 2017

  • Customer Service

  • BPO/ ITES/ Call Centers
Job Description

Ensure quality based intervention
Improve calibration of Trainers and Voice Coaches within team and with TBU training team
Provide crisp and specific feedback to Front Line Recruitment Teams on quality of new hires
Ensure uniform quality of training being delivered by all training teams in line with client requirement
Interact and streamline channels of communications with other Functions and Clients
Provide quality floor support, feedback, refresher and corrective training
Groom and develop training talent in-house
Make recommendations for quality improvements as required.


Competencies/Skill sets for this job

Quality Trainers Communications

Job Posted By

2coms
Manager

About Organisation

2COMS Consulting Pvt. Ltd.