Quality Coach- Card Operations

Quotient Consultancy
  • Pune
  • 10-12 lakh
  • 5-10 years
  • Views
  • 03 Mar 2017

  • Customer Service

  • Banking - Retail
Job Description

1 Customer Related coordinate with vendors to ensure deliverable to the customers within TAT.
Support back end customer related queries and complaints, undertaking customer
service initiatives.
2 Financial Working towards Productivity Increase of the team, Analyze steps for Controlling costs and ensuring Zero operational losses. Look for processing steps to eliminate non value add activities to reduce TAT and cut cost. Explore the market for more cost effective partners.
3 Process As a Unit lead Manage Operational activities i.e. Maintain TAT, Accuracy,Reconciliations, MIS Dashboards, BCP , Audits, Project Initiatives, Quality Sample reviews ,Deliverable Management DD / CC, Vendor Management.
4 People Overall People governance, Back Up creations, Training for teams Internal

Competencies/Skill sets for this job

Dashboards Audits Training Mis Tat

Job Posted By

Amogha .

About Organisation

Quotient Consultancy