1. To audit the calls received by our admission counselors related to admission queries and existing customers. 2. Prepare reports & share with the respective stake holders PAN INDIA. 3. Identify maximum ZTP and prepare case study on same. 4. Experience in providing quality related coaching and feedback sessions to employees. 5. Driving improvement in performance of Bottom Performers by providing continuous coaching feedback and sharing TNI with training team. 6. Drive continuous improvements in call quality defects and work on ways to bring about improvement in call quality process. 7. Provide training to employee on improvement points and conduct mock calls. 1+ years of experience as a Quality Analyst. Excellent communication skills (as per languages mentioned above) Attention to detail ability.