Need to do Quality checks of call center (Inbound/Outbound), Back Office operations, UW, HV, CPU
Should be familiar with the audit sheet (Critical/non critical error)
Required to compile audit results of the team in excel.
Required to do some field visits as well. (Once or twice a week)
Should be able to handle a team /mentor a team.
Should have atleast 3 years of experience in transactional quality
Should have good aptitude, experience and knowledge of transactional quality.
Key competencies required:
Should be a graduate.
Should be flexible enough to work in multiple shifts.
Should have good computer usage knowledge.
Strong analytical skills.
Good communication skills.
Good time management skills.