Quality Analyst

intel serve
  • Bangalore
  • 3-5 lakh
  • 3-5 years
  • Views
  • 02 Nov 2017

  • Quality Control - Product/ Process

  • BPO/ ITES/ Call Centers
Job Description

Key responsibilities:
Need to do Quality checks of call center (Inbound/Outbound), Back Office operations, UW, HV, CPU
 Should be familiar with the audit sheet (Critical/non critical error)
Required to compile audit results of the team in excel.
Required to do some field visits as well. (Once or twice a week)
Should be able to handle a team /mentor a team.
Should have atleast 3 years of experience in transactional quality
Should have good aptitude, experience and knowledge of transactional quality.

Key competencies required:
Should be a graduate.
Should be flexible enough to work in multiple shifts.
Should have good computer usage knowledge.
Strong analytical skills.
Good communication skills.
Good time management skills.

Job Posted By

IT Recruitment Consultant

About Organisation

intel serve