Quality Analyst

  • Bangalore
  • Confidential
  • 2-5 years
  • Views
  • 28 Aug 2018

  • Others

  • Other
Job Description

Job Description: ITIL Foundation Certified, Basic Knowledge of Six Sigma, Basic knowledge of Technology, Excel, PPT, Visio working knowledge - Identify projects and areas of improvement in Business performance and Quality Service Delivery methodologies - Participate in Six Sigma Projects and actively contribute in Measure, Analyze and Improve or Design phases - Train the new resource to the current role and make the new resource capable to deliver from 15th day of OJT - Analyze and identify Lean in processes and presenting same to operations, post signoff need to revise existing processes and Automation requirement feasibility analysis and training scheduling and completion as applicable - Execution of Continuous Service Improvement projects under the guidance of Quality Lead - Auditing on Standards & Compliance and follow-up with process Owners on NC ratification exercise - Definition and rollout of process - Conducting business specific training for the business as per the process induction calendar - Identification of Recurring NC and Action Plan on Monthly/ Quarterly Basis - Providing CAPA Feedbacks on Processes to Engineers / Follow-up with Leads / Managers for CAPA Completion / - Documentation - Conducting process training on the floor for any changes in the process - Understanding of all process for the respective service line - Understanding the key monitoring parameters of the processes - Understanding of service management tool being used for the respective service line - Preparation of audit checklist for all processes and taking signoff from Process Leaders/Process Owners on the same - Conducting audits as per the signed-off audit checklist - Publishing of audit reports to the desired recipients at desired frequency - Publishing of weekly and monthly audit analysis dashboard - Auditing on Standards & Compliance and follow-up with process Owners on NC ratification exercise - Reviewing any process change to determine the change required in audit checklist

Competencies/Skill sets for this job

Quality Excel Advanced Excel Six Sigma ITIL Ticketing Powerpoint Visio

Job Posted By

Divya Lakshman
Lead - Corporate Talent Acquisition

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