Quality Analyst

2COMS Consulting Pvt. Ltd.
  • Pune
  • 4-7 lakh
  • 2-4 years
  • Views
  • 05 Jan 2018

  • Others

  • BPO/ ITES/ Call Centers
Job Description

Job Description Quality Analyst FLP Location Pune , India Experience Overall 2 years and above experience with German language proficiency . Roles & Responsibilities Ensure quality based intervention Improve calibration of Trainers and Voice Coaches within team and with TBU training team Provide crisp and specific feedback to Front Line Recruitment Teams on quality of new hires Ensure uniform quality of training being delivered by all training teams in line with client requirement   Interact and streamline channels of communications   with other Functions and Clients Provide quality floor support, feedback, refresher and corrective training Groom and develop training talent in-house Make recommendations for quality improvements as required. General and Specific skills: Minimum German proficiency B2.2 Good with MS Excel and PPT Basic Knowledge on QC tools and feedback techniques.

Competencies/Skill sets for this job

Hiring Team Training Feedback Quality Analysis QC Tools German Language

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About Organisation

2COMS Consulting Pvt. Ltd.