Quality Analyst

  • Mumbai
  • 2-4 lakh
  • 2-7 years
  • Views
  • 15 Nov 2018

  • Customer Service

  • Consumer Durables/ Semi Durables
Job Description

Quality Control Tools

a. Check Sheet and Stratification

b. Utilize QC tools like: Fishbone Diagram, Run Chart Pareto Chart, Flowchart, Scatter Diagram

Transactional & Process Audit Management

a. Report transactional audits as per schedule signed off by the Quality Lead

b. Track and maintain CAPA for all transactional audits

c. Report and close looping of audits

IT Service Management

a. Ensure the process documents are available

Process Management & ITSM Tool

a. Ensure adherence to rolled out ITIL processes for process excellence

b. Work on ITSM tool to extract data as required

c. Recommend and actionize enhancement in audit analysis

d. Do CAPA (Corrective and Preventive action) management

ISO (20000 & 27001)

a. Ensure process adherence as per ISO standards

b. Train identified resources on defined processes

c. Process documentation with usage of tools like Visio, Office Tools (PowerPoint / XL/ Word)

Metrics Management

a. Analyze data and prepare reports as per standard formats

b. Prepare adhoc reports as per instructions

c. Operate standard reporting tools viz. Excel, word, PowerPoint, SharePoint etc.

d. Amend SOPs as per requirement

e. Trend Analysis of Data with usage of basic Analytical tools viz. sorting, grouping, sampling etc.

f. Optimize cost considering various factors (SOW / contracts / inventory/ Volume etc. affecting Finance aspects )

g. Monitor and analyze failure modes or process or people

Lean/Six Sigma

a. Execute project under the mentorship of a Green/Black Belt using the concepts of Lean and Quality Tools

b. Represent data using basic DMAIC ( Define, Measure, Analyze, Improve and Control) Technical Skills

a. IT Quality And Delivery Processes (A)

b. Quality Process Audit (A)

c. IT Service Management (A)

d. IT Service Management (ITSM Tool) (A)

e. Process Management (A)

f. Metrics Management (A)

Behavioral Skills

a. Email Communication, Presentation, Public Speaking(F)

b. Interpersonal Skills, Nurturing Relationships (A)

Job Posted By

Divya Lakshman
Lead - Corporate Talent Acquisition

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