Quality Analyst

Ikya Human Capital Solutions Pvt Ltd
  • Bangalore
  • 2-4 lakh
  • 1-5 years
  • Views
  • 11 Jul 2017

  • Operations, Customer Service

  • BPO/ ITES/ Call Centers
Job Description

- Monitor all inbound calls to ensure Client standards are maintained.
- Controlling Attrition and shrinkage.
- SLA management.
- Should be able to manage a team of 20-25 members.
-Responsible for Call Calibration.
-Responsible for Call quality auditing.

Competencies/Skill sets for this job

Auditing Call Quality Quality Auditing Sla Management

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