Project Manager

Bean HR Consulting
  • Gurgaon
  • 10-15 lakh
  • 6-9 years
  • Views
  • 23 Feb 2017

  • IT/ Information Technology

  • IT/ Technology - Software/ Services
Job Description

Accountable for the delivery of SLAs and targets delivered through everyday focus on productivity,
people and performance. Will be responsible for the span of approx 8-10 FTEs
Managing people
Managing a team of 10-15 Analysts / Sr Analysts to achieve people satisfaction targets
Counseling, monitoring, motivating team members
To do regular 1-O-1s & feedback session
To develop team members potential
Teams Leave Planning and creating Backups.
Ensuring Compliance of all internal and client policies
Monitor and reduce absenteeism and attrition
Managing operations
Ensure that team members are aware of their responsibilities and hours of work and that
appropriate tools and resources are available to them to meet key performance targets and
service levels.
Daily Work Management and Distribution.
Planning estimation and allocation
Process Reporting and Training.
Ensuring Compliance of all internal and client policies
Ensure Service Level Agreements for the teams are met. Solving complex issues and providing
support to the team in terms of execution of tasks.
Updating process documents and sharing the same with the client.
Participating in Client calls, requirement gathering & Activity breakdown
Managing customer service
Manage day to day interactions with the clients and quality review.
Close coordination with the client to ensure all issues are reviewed and closed in a timely manner.
Ensures that correct resolutions are found.
Good Understanding of DB Concepts
Knowledge of Benefit administration
Exposure of managing support queues.
Good Analytical skills
Effective Communication skills (both written and verbal)
Can work under pressure
Strong programming skills and knowledge of SQL.
Process driven with excellent attention to detail
Project management
People / Interpersonal skills
Strong analytical skills
Negotiation and Facilitation skills to deal with delicate issues appropriately
Strong developing relationships and working with all levels in an organization.
Excellent hold on MS Office Suit (specially in Excel & PowerPoint)
Should be flexible on hours, willing to work in night shifts
Exposure to client interaction
Communicate effectively with the onshore counterparts

Competencies/Skill sets for this job

Slas Sql Ms Office Benefits Database

Job Posted By

About Organisation

Bean HR Consulting