Project Manager

  • Bangalore
  • 10-15 lakh
  • 5-10 years
  • Views
  • 04 Jan 2017

  • IT/ Information Technology

  • IT/ Technology - Software/ Services
Job Description

- Identify and correct defects uncovered by testing or customer feedback

- Resolve any day-to-day user reported issues escalated from lower tiers of support. Investigate and provide resolution in the process at root cause level

- Confer with management and development teams to prioritize defects/enhancements, resolve conflicts, choose solutions and/or implement improvements

- Improve applications through various channels, including analysis of existing code, creation of code fixes/enhancements and user-interface improvements

- Develop solutions quickly and with high quality and coordinate with the developers to ensure they are merged with any active development.

- Provide expert-level knowledge and own your role, conducting deep dives into potential issues with an eye for identifying, solving and correcting problems to limit Customer impact

- Participate in production releases, working with the developers and QA to determine which issues identified in testing need to be addressed prior to go-live, which will be handled as defects in production and which will be enhancements in future releases.

- Participate in operational readiness activities for new services/applications

- Perform other duties as assigned by DevOps management

- Overall 10+ years of IT experience on Support and Maintenance.

- 5+ years of demonstrated success with one or more of our supported technologies (expert level)

- 3+ years of experience supporting at least 5 additional listed technologies (advanced level)

- 2+ years of experience working in DevOps kind of environment.

- Extensive experience with Linux command line/shell/bash

- Past programming experience and ability to learn new programming platforms

- Experience with Network and Systems monitoring (SiteScope, New Relic, Splunk, Nagios, Cacti, OpenView, etc)

- Experience with ServiceNow and/or other ticketing tools

- Experience with ITIL

Competencies/Skill sets for this job

Linux Systems Monitoring Maintenance Splunk

Job Posted By

About Organisation