should have experience in end to end SAAS implementaion
Develop collaborative partnership with the leaders and stakeholders
- Coordinating with Ops Team & Sales Team for new Requirements of Retail POS & Meal Counting Software and Sharing the Commercials with them
- Customization, Compliance, Trouble Shooting & Fine-tuning
- Coordinate/Conduct testing of any new software updates/releases with Vendor and business key users
- Domain Specialist & Subject Matter Expert in Retail POS Function providing in-house support to Technical Team
- Internal Documentations: Preparing Project Dashboard and Monthly Review Details sharing with Reporting Manager
- Support & Call Tracking: Updating Support calls in Software Support Ticketing System, Collecting POS Call Reports and Sharing with Reporting Manager every month.