Serves as support for the account team to provide superior customer service though the expert handling of the implementation process.
Provides implementation input (project timelines, dependencies, milestones, resources) during pre-sales process as needed.
Prepares and delivers customer implementation plans and provides customer and account team with frequent updates and status reports.
Hosts weekly meetings, as appropriate, with branch personnel/account team to review status of pending orders
Educates other PMs on implementation resolution, best practices/processes and other critical skills
Provides customer education and encourages adoption of Verizon Business self-service tools including e-bonding for customer ordering purposes