Qualification & Skills
BE/ ME/ MCA/ M. Sc. Computer Science with excellent track record.
Should have good experience managing multiple enterprise scale IT projects.
Should have good experience in Agile methodology.
Should have good exposure to other Project Management methodologies and tools.
Experience in Planning, Budgeting and Quality Assurance.
Ability to manage crisis situations and providing tactical solutions.
Good exposure to Effort estimation.
Excellent oral and written communication skills with strong analytical and problem-solving skills.
o Personal Traits
Process orientated in approach
Desire to learn and ability to quickly implement the learnings.
Ability to coach and mentor project teams
Highly motivated and ambitious
Ability to manage work as per the targets provided
Ability to work in a virtual and remote environment
Willingness to work UK hours.
Time Management and self-organization
Should have the ability to communicate in a professional and polite manner over the phone and in writing.
Should be keen to ask questions, listen and solve the problem and emphasize on accuracy in the resolution.
Exception Customer Service skills.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Ability to absorb and retain information quickly.
Ability to conduct research into a wide range of Service Desk incidents or issues as required.
Proven analytical and problem-solving abilities.
Flexibility of working to conform to shifting priorities, demands and timelines which might require working on weekends and out of business hours.
Ability to establish working relationships at all levels.
Ability to motivate and direct staff members.
Exposure to Microsoft Technology stack
Experience working with Team Foundation Server
Banking / Payment domain exposure
Experience in Product development processes and methodologies.
Acts with integrity and high personal standards in dealings with others.
Treats others with respect, openness, honesty and fairness (empathy).
Says what they mean; walks the talk.
Accepts responsibility rather than apportioning blame.
Creates the right blend of support and challenge for self and others.
Maintains the organisations reputation for high standards of business conduct.
Adds values and builds true partnerships.
Effectively manages expectations to achieve a positive outcome.
Takes personal responsibility for the performance of the Client relationships.
Makes a strong positive impact and professional impression.
Builds effective networks (internally and externally).
Effectively communicates with Clients and key stakeholders.
Manages, maintains and promotes each relationship to deliver added value solutions and maximise growth potential.
Probes facts and opinions to determine underlying needs and expectations to find out what Clients/ Customers really need today and identify future requirements.
Pro-actively manages all stakeholders throughout contract renewal and tender processes.
Motivate others to meet and exceed customer service standards by creating the right working environment and relationships.
Is passionate and believes in what we do and who we are.
Champions collaboration across the business for the benefit of Clients and Customers.
Maintains their motivation and commitment, despite changes in direction.
Consistently demonstrates the Group Values, even under pressure.
Acts as a role model to others.
Positive, enthusiastic and supportive of others.
Promotes teamwork and works effectively with others to achieve own and wider business goals.
Leads in sharing good practice, knowledge and experience with others.
Embraces challenges and responds quickly and positively to change.
Is receptive, flexible and resilient.
Adopts personal style to suit the situation and needs of others.
Leads, coaches and develops others to reach their full potential.
Passionate about delivering service excellence and putting the Client / Customer first.
Works hard to get it right first time and keep promises and commitments to others.
Pro-actively takes actions and works with others to enhance our performance and reputation.
Takes ownership for problems and finds solutions.
Constantly searches for opportunities to add value and reduce costs for the Business and Clients.
Continuously learns and improves from experience and shares this with others.
Involves and leverages knowledge of others in decision making and problem solving.
Makes decisions by evaluating options and uses commercial and market awareness to make appropriate recommendations.
Effective use of own time and commits to realistic deadlines.