Project Lead

Career Soft Solutions
  • Bangalore, Chennai, Hyderabad, Pune, Noida
  • 15-20 lakh
  • 8-12 years
  • Views
  • 11 Nov 2016

  • IT/ Information Technology

  • IT/ Technology - Software/ Services
Job Description

Job Description:
1. 8-12 years of experience in ITSM Based ticketing tool like ServiceNow, Remedy, etc.
2. 5+ years of Service Now Admin/Development/Technical lead experience
3. Strong Functional knowledge and implementation experience of IT Service
Management (ITSM) frameworks and ITIL v3
4. Strong scripting experience with Java script, Glide script, Jelly script, Ajax script and UI Macros
5. Understanding and experience with agile software development methodologies (e.g. Scrum)
6. Ability to clearly present ServiceNow knowledge and best practices to key stakeholders
7. Experience in translating business requirements into technical requirements and implementing new functionality
8. Experience in Designing, configuring and customizing new applications and modules in ServiceNow
9. Experience in troubleshooting patch/release management issues
10. Strong Experience with ServiceNow MID Server configurations and discovery scheduling
11. Strong Experience in SAM (Service Asset Management) and CMDB configurations.
12. Experience with LDAP, Active Directory structure and third party software integrations
13. Experience in Enabling plug-ins, REST API integrations, SOAP messaging and web service integrations
14. Willingness to learn new ServiceNow applications and functionality
15. Basic understanding of ITIL v3 methodologies
16. ITIL V3 Foundation, ServiceNow Administrator Certification, ServiceNow related Certifications are plus

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Career Soft Solutions