Program Manager-customer Experience

2COMS Consulting Pvt. Ltd.
  • Hyderabad
  • 10-12 lakh
  • 4-8 years
  • Views
  • 24 Oct 2016

  • Customer Service

  • Internet/ ECommerce
Job Description

Key Deliverables
*Translate customer needs into business requirements
*Data mine key performance indicators to discover root causes for customer dissatisfaction.
*Conduct trending analysis to identify opportunities, highlight strengths, and provide recommended corrective actions
*Communicate insights to key stakeholders
*Support cross-functional teams on the day-to-day execution of projects and initiatives
*Seeking top a performing Insights Manager who will be passionate about data and customer experience.
Desired Profile
1. Candidates from Premium B-School only, should apply
2.Candidates with experience in E-Commerce industry is required
3.3+ years of direct experience in quantitative, qualitative, research or analyses
4.Experience with Excel, SQL and working with databases


Competencies/Skill sets for this job

Program Management Customer Experience Business Requirements

Job Posted By

2coms
Manager

About Organisation

2COMS Consulting Pvt. Ltd.