This is with regards to an excellent opportunity with us and if you have that unique and unlimited passion for building world-class enterprise software products that turn into actionable intelligence, then we have the right opportunity for you and your career.
- To provide support for the BP2S applications, for all day to day problem resolution/support
- Develop a good understanding of the existing application (functional and technical)
- Participate in any specific improvement on this support deliverables
Monitoring and Supporting the day to day activities
Adherence to documented procedural standards.
Fully responsible for key activities within the agreed SLA and ITIL process.
Escalate issues which cannot be resolved, in a timely manner.
Have a strong Customer Focus in order to provide a professional support service to both internal and external cliental.
Flexible approach to working hours to meet the demands of the team. Willing to work in different day and night shifts.
To assist with the streamlining of the support area i.e. suggesting where procedures can be improved without the introduction of risk.
Maintain Knowledge base and share experience with support team members.
Use business and application knowledge to investigate issues raised and assist in the production of Incident reports, which form part of the shift handover.
Resolve user queries
Graduate in any discipline (Computer Science preferred) with a good background of
Application support with a minimum IT experience of 4 years of experience
Domain / Technical
Knowledge and/or experience of the Investment / Security services industry / Settlement &
Clearing will be a plus
Prior experience in application support, Monitoring jobs
Technical competency in the following:
- Proficiency in Oracle/Sybase database SQL & PL/SQL
- Prior experience of working in Unix environments and Shell scripting
- Knowledge of Java (desirable)
Ability to perform business and technical analysis, design and identify impacts (functional and
Inclination to understand and learn application/business functionality
Fast learner, Team player, autonomous
Excellent analytical skills
Good communication skills and confidence