Product Support Associate

Sampoorna Computer People
  • Mumbai
  • Confidential
  • 1-3 years
  • Views
  • 31 Jul 2018

  • IT/ Information Technology

  • Consumer Durables/ Semi Durables
Job Description

-You will gain deep expertise in the financial technology industry, insight into buy-side and sell-side workflows, client service and relationship management skills, and familiarity with agile development and the SaaS product lifecycle. -You will become a domain and product expert to manage issues around data and application logic that require deep investigation. -You will work with Development to make sure critical bugs which you identified are resolved, help prioritize bugs with Product, and perform UAT on new features. -You are passionate about unraveling complex problems and know when to leverage product, data, and engineering resources. Desired candidate should have; Bachelor's degree required a degree in one of the following fields is highly preferred: Business, Finance, Economics, Engineering 1-3 years of experience in a client-facing or project management role, preferably at a B2B SaaS company StrongExcel skills and knowledge of SQL, XML, and JSON Knowledge of and/or experience with Confluence/JIRA/Atlassian suite or other project management tracking tools Strong analytical and troubleshooting skills you are passionate about problem solving and have the ability to think critically, multi-task, and succeed in high pressure environments Highly diligent and organized Excellent interpersonal and communication (written and verbal) skills, with the ability to communicate successfully across multiple audiences Willing to challenge the status-quo and provide ideas for continuous process and product improvement Job location : Mumbai Shift timing : UK Shift (12.30 pm to 9.30 pm) Desired Candidate Profile: Candidate Experience Should Be : 1 To 3 Candidate Degree Should Be : BE-Comp/IT, BSc-Comp/IT, BTech-Comp/IT, BTech-Other, DE-Comp/IT, MBA, MCA, ME-Comp/IT, ME-Other, MSc-Comp/IT, MS-Comp/IT, MSc-Other, MS-Other, MTech-Comp/IT, MTech-Other, PGDM

Competencies/Skill sets for this job

SQL XML JSON Production Support SAAS Confluence JIRA Atlassian

Job Posted By

Account Manager

About Organisation

Sampoorna Computer People