Job Title Product Manager Alternate Channels Sales
DepartmentBranch and Business Banking
Location / BranchCorporate office
Reporting To Head Product Liabilities and BIU
Managing Liability Product Sales through alternate channels like Phone Banking etc. Identify areas / services for automation / enhancement of customer service. Possess an ability to scan the market for emerging opportunities and leverage them to fuel business growth.
Work along with relevant stakeholders touch basing changes required towards enhanced sales & customer satisfaction.
Sr.Key Responsibilities (Please mention all the responsibilities expected from the incumbent to perform).
oAchieving and managing the desired Sales portfolio of the bank through alternate channels like Phone Banking Channel etc.
oRevenue enhancement by Upsell and Cross sell of Liability Products through alternate channels like phone banking etc.
oPlanning for higher sales month on month by introducing new products & increasing opportunities for existing products, with complete setup, launch and ensuring success of the campaigns
oDelivering incremental sales growth as per the requirement
oDriving and motivating the team for higher sales performance
oSetup sales contests, created visibility & managed the program end-to-end
oEnsuring tight control on sales costs (incentives, vouchers, posters, pay-outs etc.)
oConducting through data analytics, identifying revenue leakages and mitigate risk
oReview partner on sales rejects and auditing cases to identify mis-selling and take corrective measure
oDriving the team to deliver Service Levels and daily monitoring their performance
oMonitoring the sales productivity of the team by quartile management
oMaintaining and consistent improvement of service level of the skill, C-SAT and First Call Resolution
oEnsuring Customer Relationship Management & Customer Lifecycle management
oStrategize Retention activity for PAN India