Product Mgr - ( Phone Banking ) Mumbai

Quotient Consultancy
  • Mumbai
  • 6-9 lakh
  • 6-11 years
  • Views
  • 15 Nov 2018

  • Customer Service

  • Banking - Retail
Job Description

Job Title Product Manager Alternate Channels Sales

DepartmentBranch and Business Banking

Location / BranchCorporate office

Reporting To Head Product Liabilities and BIU

A.Position Purpose

Managing Liability Product Sales through alternate channels like Phone Banking etc. Identify areas / services for automation / enhancement of customer service. Possess an ability to scan the market for emerging opportunities and leverage them to fuel business growth.

Work along with relevant stakeholders touch basing changes required towards enhanced sales & customer satisfaction.

Position Responsibilities​

Sr.Key Responsibilities (Please mention all the responsibilities expected from the incumbent to perform).​

1Channel Sales​

oAchieving and managing the desired Sales portfolio of the bank through alternate channels like Phone Banking Channel etc.​

oRevenue enhancement by Upsell and Cross sell of Liability Products through alternate channels like phone banking etc.​

oPlanning for higher sales month on month by introducing new products & increasing opportunities for existing products, with complete setup, launch and ensuring success of the campaigns​

oDelivering incremental sales growth as per the requirement

oDriving and motivating the team for higher sales performance

oSetup sales contests, created visibility & managed the program end-to-end

oEnsuring tight control on sales costs (incentives, vouchers, posters, pay-outs etc.)

oConducting through data analytics, identifying revenue leakages and mitigate risk

oReview partner on sales rejects and auditing cases to identify mis-selling and take corrective measure

2Service Marketing​

oDriving the team to deliver Service Levels and daily monitoring their performance

oMonitoring the sales productivity of the team by quartile management

oMaintaining and consistent improvement of service level of the skill, C-SAT and First Call Resolution

oEnsuring Customer Relationship Management & Customer Lifecycle management

oStrategize Retention activity for PAN India

3Service Assurance 

oImparting the culture of great service leads to greater sales
oComplaint management and resolution
4 Process Management
oAdopting 360 degree Approach in reducing escalations (timely, accurate & complete first response, root cause analysis, process re-engineering inputs)
oDeveloping processes and process flow for transition with monitoring overall functioning of process, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level
B.Qualifications and Experience Requirement


EssentialExperience in Channel Sales, Cross Sell, Revenue enhancement, Customer Service Operations through alternate channels like Phone Banking Channel etc.
Retail Banking Knowledge

Job Posted By

Amogha .

About Organisation

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