Construct and drive the roadmap for our IT Service Management (NOC & SOC operations) Portal and relevant integrated solutions on Service Desk, Reporting, SIEM, Networking etc.
Be the product owner own epics, user stories, acceptance criteria and the product backlog.
Be a leader and active participant in sprint planning, stand-up, sprint review and retrospectives meetings; and seek to continuously improve processes.
Work cross-functionally with other product groups, user experience, service delivery, and engineering to ensure products meet the needs of customers and stakeholders.
Build a deep understanding of the market and customers by establishing strong working relationships with stake holders.
Conceptualize, run , prioritize & manage multiple projects.
Must have previous working experience with ITSM Tools like Remedy, Service now, Monitoring tools like HP, CA, Manage Engine, Site scope etc...
Lead decision processes for product & process enhancements.
Work with stake holders to ensure release communication
Oversee the management of team and plan for skill development of team members.
Mentor Coach and conduct training programs as relevant
Creates and presents annual evaluations, performance development plans, KRA
Fosters teamwork and shows commitment to team objectives, promotes collaboration and removes obstacles
Strong presentation and process design using tools like Visio etc.
Makes data-driven decisions and confidently uses professional judgment when data is incomplete or unavailable.
Knowledgeable IT Service Management, Monitoring & Service Desk tool
Should be familiar with Data modelling, Reporting and BI Tools
Strong analytical skills, with excellent problem-solving abilities amid ambiguity.