Roles and responsibilities
Effective Communication and Implementation of HNW Business Strategy
Support to Channel for achieving Business Objectives through engagement, reviews and enablers.
Exception reporting to Regional Leadership
Engagement with Underperforming Resources and support.
Undertaking Central and Regional Initiatives
Implementing effective Customer Engagement Process.
Exception tracking and Reporting
Perform Quality Checks on Customer Profilers.
Tracking of Supervisors for joint calls
Weekly exception reporting to ZH and Monthly exception reporting to BBHs
Exception reporting and tracking for accuracy of Contact Details for customers.
Yrs of exp- 6-18 years
Process Improvement and Development
Feedback during Regional Reviews to be factored for identifying areas of Improvement.
Review and analysis of complaints in order to identify areas of process improvement.