Process Manager- Transactional Quality

2COMS Consulting Pvt. Ltd.
  • Bangalore
  • 10-11 lakh
  • 7-11 years
  • Views
  • 17 Nov 2016

  • Operations

  • BPO/ ITES/ Call Centers
Job Description


Min relevant work experience 5 years (in Quality assurance, Risk & Compliance, Process/Business Excellence functions)

Min overall work experience 7 years (preferably in BPO/KPO industry, after graduation)

On paper should be Assistant Manager/ Deputy Manager/ Manager

Job Descriptions :

Trainings/certifications (preferable, not mandatory):

Lean Six Sigma Green Belt certified/Black Belt trained

ISO 9001/ISO 27001 Basic and/or Advance courses

COPC/CMMI framework

Any other recognized/relevant Quality certifications from leading institutes

Primary Responsibilities

Liaise with the Quality Manager for overall QA Deployment Framework

Lead the CQA function across both locations i.e. Bangalore and Shimoga

Coordinate with cross location teams with regards to standardization of CQA activities

Manage a team of Quality TLs/Senior QTLs and around 50+ QA associates

Provide continuous support, coaching and mentoring to the QTLs and QA team

Deploy and monitor activities within the standard Quality Assurance framework

Drive Innovation and Change management within the organization

Provide regular process level analysis and dashboards for management reviews, external meetings etc.

Assist the Quality Manager to define and document standard QA processes and practices

Interact with internal/external stakeholders regarding effective deployment and sustenance of QA framework

Develop thorough understanding of the business and Insurance/F&A domain

Actively involve self in risk mitigation, re-engineering activities across all processes

Participate in trainings for Insurance domain, Six Sigma, Lean and other quality concepts for self development

Lead and participate in org level process improvement and innovation events

Be seen as the Change agent in the organization by the management and at the grass root level


Past experience in deploying Quality Assurance framework at organization level

Experience in Insurance domain is a definite plus

Good negotiation and influencing skills

Should have sound knowledge industry wide Quality trends, standards and practices

Competencies/Skill sets for this job

Green Belt Liaise Standardization Risk & Compliance

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About Organisation

2COMS Consulting Pvt. Ltd.