Process Manager

Ikya Human Capital Solutions Pvt Ltd
  • Chennai, Noida
  • 10-20 lakh
  • 7-12 years
  • Views
  • 05 Jan 2017

  • Software Architecting

  • IT/ Technology - Software/ Services
Job Description

Required Skills/Experience:
- Must understand and have worked in an operational environment such as a NOC or IT for 5-10 years
- Demonstrated leadership experience in the area of Network Operations
- Proven planning, prioritization, and organizational skills
- Experience with developing and presenting customer consumable reports on Operational performance and efficiency
- Demonstrated drive for continuous learning, results-orientation, and teamwork
- Firm understanding of ITIL Process guidelines, with specific focus on Incident, Problem, and Change Management
- Ability to drive change through innovation & process improvement
- Ability to manage projects and drive action items with customers and cross-functional peers
- Proven crisis management skills
- Build internal and external client relations
- Professional & concise communication (written & verbal)
- Translates worldwide team goals into own work assignments

Familiarity with the following products and technologies

(1.) Ensure adherence to the published compliance frame work. Monitor by conducting periodic audits to ensure all compliance aspects are adhered to; Analyze and publish reports on the findings; discuss with the concerned stake holders and follow up on the close
(2.) To analyze and integrate the CoE Process and adjoining HR/Business Processes for bringing out higher alignment by creating new designs or enhancing the current design as per industry and regulatory norms.
(3.) To keep self abreast of the changing paradigm through reading, research, feedback and competitor analysis to ensure that the process design has the next/best practices
(4.) To prepare business requirement documents for automation/enhancement of the HR Process(es), lead pilot and testing efforts of a process rollout including preparation of training material and ensure that customer queries on a new process are responded to.

Competencies/Skill sets for this job

Network Operations Process Management Administration

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