The Incumbant will be responsible for leading the overall quality assurance deployment for the organization.
Specific Job Responsibilities are :
Quality Scores for each of the processes
Process level analysis, dashboards for management reviews, external meetings
Quality dashboard for each of the divisions: Bi-weekly to senior management Dashboard to onshore stakeholders
Effectiveness of QA deployment
Sampling strategy for each process - % Sampling, % Sampling allocation (IQP/IQR)
Risk profiling by process - Assessment of Quality basis process risk profile IQR factors
Process improvement on Quality -
Tracking Quality trends monthly and flagging where trending needs improvement RCA & CAPA for external and internal errors for each process
Error trend analysis: Quarterly Master trend Analysis (QMA), proactively improve process controls to reduce errors
Best practices deployment across divisions
o Process audits end to end audit of transactions
Relationship management with Operations
CQA performance reviews with Process heads, Managers: monthly BQC.
Working with Operations PMs to understand focus areas for each of the processes
Operations new-hires quality certifications before deployment on live production
Change agent for new concept introductions across all divisions
Manage a team of 5 QA TL /STL and an overall span of 40-50 QA associates
Mentoring of QA TL/STL
Team development Training road-map .
Desired Candidate Profile
The candidate Should have the following requisites :
Strong People Management skills for team of 40-50 including 5 TL/STL
Ability to develop a domain & Process level understanding
Understanding the functions of QA deployment
Analytical thinking and ability to slice/dice data and provide concrete inferences
Strong change management and negotiation skills
Communication and interpersonal skills
Good at prioritization and goal oriented.
Good-to-have Skills & Trainings
Past experience in leading QA function
Knowledge of industry Quality trends, standards and practices
Lean Six Sigma Green Belt, Lean Practitioner.