Managing the Insurance process and responsible for operations.
Handling a team size of 15-20 Members.
Responsible for Service Delivery.
Should have been a Process Manager (or an AM - Operations) at least for 2.5 year in his/her previous role
Minimum span of control 20-25 (though 30-40 would be ideal)
Prior experience in General Insurance would be preferable though not mandatory
Working knowledge of PI tools like Lean / Six Sigma would be beneficial though not mandatory
Overseas transition experience. At least 1 or 2 onsite assignment would be preferred
Demonstrates strong interpersonal skills is able to build a climate of trust and a healthy working relationship
Willingness to make difficult and unpopular decisions
Good issue identification and problem solving skills both at a process level as well as while handling people
Strong with numbers sound analytical skills reflecting capability of analyzing reports / MIS
Good administrative skills -eg: keeping records simple with minimum duplication
Capability of thinking out of the box / constantly looks for process efficiency opportunities