Process Manager (F&A Process)

Clearway Advisors
  • Bangalore, Pune
  • 10-12 lakh
  • 5-8 years
  • Views
  • 09 Nov 2016

  • Operations

  • Insurance
Job Description

As Assistant Manager, the incumbent will be responsible for the following:

Resource Planning (People, Infrastructure etc.): Plans and monitors the resource deployment (Team Size, Span, Shift, Utilization, Skill sets, technology enhancement) and ongoing monitoring for his / her specific process(es)

People Development : Identifies training need for TLs, reviews training plans created by the TLs for their teams and monitors training implementation for the specific process(es)

Transition Coordination: Develops plans, identifies people, coordinates infra and technology requirements with the transition
team for the specific process (es)

Process definition & documentation: Provide inputs to finalize the process definition & documentation, signs off for the specific process (es) within his/her purview

Revenue Enhancement : Partners with other process leads on opportunities within existing service lines for growth

CSAT Process: Creates the improvement plan in discussion with the customer

Business Transformation: Implements identified opportunities

Roles & Responsibilities
1. Deliver the Services with defined Service Level Commitments
2. Drive the operation effectively by following & applying the industry best practices
3. Drive the Escalation Management
4. Single point of contact for client for any escalation, projects & communication
5. Driving Process Improvement Program, Initiate and execute improvement and innovation programs
6. Drive Customer Service Management Review as well internal Management Reviews
7. Develop relevant, understandable and achievable yearly / quarterly objectives based on the process needs, to be cascaded
to team leads and defined on all levels
8. Integrate domain knowledge and business understanding to create superior solutions for client
9. Ensure the teams are aware of and adhere to company procedures and policies
10. Ensure appropriate quality controls and adherence to standards of performance through which Services are maintained,
whether operational, administrative or management activities and staff
11. Mentor/consult with team members, other departments, and customers on complex issues
12. Maintain high morale, satisfied and productive staff
13. Define & ensure implementation of all key delivery strategies, processes, procedures, guidelines, tools, methods
14. Identification of growth opportunities arising from service delivery
15. Identify Talent from the team & define the development plan for the employee

Desired Candidate Profile

Graduate with experience of 5 to 7 years in F&A process is mandatory
Should have been a an AM - Operations at least for 1 year in his/her previous role
Minimum span of control 30-40 (though 40-50 would be ideal)
Working knowledge of PI tools like Lean / Six Sigma would be beneficial though not mandatory
Overseas transition experience. At least 1 or 2 onsite assignment would be preferred

Job Posted By

Rachita Saini Duggal
President - Recruitments & Search

About Organisation

Clearway Advisors