Process Associate,

Clarity Consulting
  • Pune
  • 2-4 lakh
  • 2-5 years
  • Views
  • 26 Oct 2018

  • Customer Service

  • Consumer Durables/ Semi Durables
Job Description

Essential Job Responsibilities
Executes transactions as per prescribed timelines
Handles/helps resolve escalations at the process level
Break down the problem into its constituent parts to get a better understanding of issues
Structures thoughts, uses simple words and is proficient in the English language, listen attentively and asks questions to seek clarity for oneself
Eye For Detail preferred
Constantly looks at doing things better to enhance own input
Willingness to work in US shifts
Basic understanding of US Mortgage
Fast reading skills and Good typing skills
Good analytical ability skill
Good Written & Verbal Communication Skills
Ability to identify process improvement ideas, mentor team members on implementing improvement ideas/Six sigma/lean projects
Displays superb customer service skills and capabilities
Should be able to work effectively, with minimal day-to-day supervision, and within a team environment to significantly contribute to the success of the team
Should have knowledge about pronunciation used for USA city and state
Quick learner
Process & SLA Compliance
Customer Interaction Escalation management
Knowledge Management

Job Posted By

About Organisation

Clarity Consulting