Problem Management

Orcapod Services
  • Mumbai
  • 10-13 lakh
  • 6-11 years
  • Views
  • 15 Dec 2016

  • Project/ Program Management IT

  • IT/ Technology - Software/ Services
Job Description

Skill Required :

Key Responsibilities:

Assisting Problem Manager in ensuring that Problem Management process, policies and principles are followed across all bundle suppliers.

Provides high quality reports and communications

Identifies and escalates operational issues

Facilitates operational and management oriented meetings

Participates in continuous service improvement

Execute problem management process to reduce number of reoccurring Incidents and prevent high impact incident form reoccurring.

Proactively analysing incident trends to address issues that may have high business impact

Recording and maintaining Known Errors in the ITSM Toolset

Technologies Used:


General knowledge of desktop products, procurement and operational delivery of services.

MS Office skills in Word and Excel

Experience of reporting tools


Knowledge of the use of ServiceNow

Person Specification:


Experience of Problem Management

Analytic mindset with attention to details

Quality documentation and report writing ability

General management skills (time management, communication skills and staff management)

Job Posted By

Managing Principal

About Organisation

Orcapod Services