Skill Required :
Assisting Problem Manager in ensuring that Problem Management process, policies and principles are followed across all bundle suppliers.
Provides high quality reports and communications
Identifies and escalates operational issues
Facilitates operational and management oriented meetings
Participates in continuous service improvement
Execute problem management process to reduce number of reoccurring Incidents and prevent high impact incident form reoccurring.
Proactively analysing incident trends to address issues that may have high business impact
Recording and maintaining Known Errors in the ITSM Toolset
General knowledge of desktop products, procurement and operational delivery of services.
MS Office skills in Word and Excel
Experience of reporting tools
Knowledge of the use of ServiceNow
Experience of Problem Management
Analytic mindset with attention to details
Quality documentation and report writing ability
General management skills (time management, communication skills and staff management)