Proactive Assurance

Aeronube Technologies
  • Mumbai
  • 10-12 lakh
  • 4-6 years
  • Views
  • 07 Oct 2016

  • Operations

  • BPO/ ITES/ Call Centers
Job Description

Responsible for real-time monitoring of Proactive and real-time customer & process KPIs
Raise ticket thru the alarm system for closure.
Follow up with the process owner / resolver for the closure.
Deep dive into the issue & resolution to create a RCA.
Ensure immediate resolution of all customer impacting issues through escalations to respective teams and functions.
Identify and highlight reoccurrence of a resolved issues and escalate to continuous improvement team for permanent fix.
Real-time Prediction thru analytics.
Inform the relevant process owner for any process gap identified.
Identify, Raise and manage crisis situation.
Support Process owners for issue closure.

Job Posted By

Nirmalyo Banerjee
Founder & CEO

About Organisation

Aeronube Technologies