Ensure coordination of communication between patients and families and medical staff.
Provide patients and families with information on hospital services, procedures and protocols.
Interview patients or families to determine nature of care needed and direct them to the concerned healthcare providers
Respond to patient inquiries regarding physicians and services
Respond to patients complaints regarding housekeeping services and ensure that concerns are handled properly.
Ensure that all concerns and complaints are directed to the concerned personnel with a hospital
Effect change within the hospital system to ensure that patient experience is enhanced
Suggest improvements to present hospital systems in a bid to make the system more workable
Provide feedback to patients and families regarding their concerns and complaints